Terms & Conditions

Terms & Conditions

• CNC Fasteners conducts business only as a wholesale distributor and as such does not sell direct to the public.
• CNC Fasteners invites all resellers of fasteners, industrial supplies, hardware and related products to register for a CNC Fasteners Reseller business account. All applications will require a current ABN or alternative Business Number and may be subject to further verification of business activities such as a website or business registration. CNC Fasteners reserves the right to decline registrations if insufficient evidence of a legitimate reseller business is presented.
• CNC Fasteners reserves the right to conduct periodical reviews of existing reseller accounts to determine whether purchases appear primarily for personal use rather than for business purposes i.e. not for resale. CNC Fasteners may suspend or cancel any such account at our discretion.

Website Disclaimer

• All prices are subject to change without notice. As an importer and distributor, our prices are greatly affected by the Australian dollar exchange rate and other fluctuating business costs. We endeavour to keep our prices as low as possible; however, external market forces may occasionally induce changes without notice.
• CNC Fasteners shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance or use of any products purchased.
• The specifications of all products listed on our website are approximate and subject to change without notice.
• Illustrations depicted on this website are for information purposes only. Product models and physical features are subject to variation without notice.

Ordering

• Orders can be placed via our website, by email, phone or faxed to the below sales contacts.
• If ordering via a method other than our website, please ensure your order makes reference to CNC Fasteners product codes. In the event that you do not use such product codes we cannot guarantee you will receive the correct items.
• Upon receipt of your order, we will prepare the goods and then supply a pending invoice to you detailing stock availability, itemised price breakdown, GST and applicable freight charges.

• By placing an order (either in writing, via email/fax, phone or via www.cncfasteners.com.au) for supply of goods by CNC Fasteners, the customer has acknowledged acceptance of our Terms and Conditions of sale and Privacy Policy set out herein.
• Title of all goods supplied does not pass to the purchaser until full payment has been received and funds cleared by our bank.
• Customers without an established credit account with CNC Fasteners must pay upfront for all goods in full (see payment options, below) before goods will be supplied.
• Cheque payments may be subject to delays imposed by bank clearance periods.
• CNC Fasteners reserves the right to refuse to supply any order/s without providing a reason for such refusal.

Freight & Transport

• Should you wish to use your own preferred courier, please provide the courier's name, phone number and your account number at the time of ordering. CNC Fasteners can arrange this on your behalf, or notify you when the order is ready for collection.
• CNC Fasteners will not be held responsible for any damage, loss or delay occurring to goods in transit. Accordingly, we recommend that you arrange your own transit insurance.
• All freight charges to be borne by the customer unless prior arrangements have been made with CNC Fasteners.
• CNC Fasteners will not accept any responsibility or charges for transport arranged by customers or arranged by CNC Fasteners on behalf of the customer.

Available Payment Options:

• By cash or EFT payable upon pickup.
• By Electronic Bank Transfer into CNC Fasteners (details are listed below).
• Please fax or email the payment confirmation to us to help expedite the process where available.
• You may post a cheque to CNC Fasteners.
• Limited credit account facilities are available to approved customers.

Goods will be ready to depart warehouse via next available courier, immediately upon payment being confirmed via one of the above methods.

Schedule of fees

• An administration charge of $30.00 will be charged for any cheque returned (bounced) from our bank whether due to insufficient funds or any other reason.

Returns Policy

• A Return Authorisation (RA) number must be obtained before returning goods together with a copy of the original invoice to CNC Fasteners either for warranty claims or returns for credit.
• Customers returning goods under warranty must pay all related freight charges (both inbound and outbound.) Most customers choose to have their return shipped with next order.
• Proper packaging must be supplied for all returned goods, as any warranty will be void if goods are damaged during transit; damaged goods will not be accepted for credit or warranty.
• We reserve the right to charge a $30.00 fee to offset testing costs when goods returned for warranty are found to be fault free.
• A restocking fee of 20% of the invoiced value is applicable to goods returned for credit within 30 days of the despatch date. These goods must be in original condition and packaging. We will not accept goods returned for credit that arrive later than 30 days from the invoice date.

Replacement or Money Back

• All warranties or guarantees are excluded to the full extent of the law.
• Warranties are voided if the product has not been used in accordance with any performance ratings or care instructions, or the product has received mistreatment, negligence or interference.
• To the extent that the law does not allow us to exclude warranties (other than a warranty as to title) but allows us to limit our liability, our liability for any claim is limited to, in relation to goods, a refund of the purchase price actually paid, the replacement of the damaged product or the supply of equivalent product at our absolute discretion.
• In no circumstances are we liable for special, indirect or consequential loss including any loss of profit or of contract, even if you advise us of any special circumstances or such loss was reasonably foreseeable.

All brands and product names are trademarks or registered trademarks and are the property of their respective holders. We will not be held responsible for omissions or errors in typography or photography.

© 2016 CNC Fasteners. All rights reserved